FaceTrace
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Refund Policy

Effective Date: March 8, 2025

Overview

We are committed to providing a high-quality service and ensuring customer satisfaction. If you are unhappy for any reason, you are entitled to a one-time full refund, no questions asked. This good-faith refund allows you to try our service risk-free. However, once a refund has been issued, any future purchases made on our platform will be subject to the standard refund policy outlined below.

We strive to resolve any concerns before a chargeback occurs. Chargebacks create unnecessary complications for both parties, and we encourage customers to contact us directly so we can work toward a fair resolution. We will do everything possible to address your concerns and ensure a satisfactory outcome. If you are experiencing an issue, please reach out to our support team, and we will make every effort to resolve it quickly and fairly.

Standard Refund Eligibility

Eligible for a Refund:

A subscription fee may be refunded if requested within 14 days of purchase, provided that:

  • You have not used any of the subscription features.
  • You have not performed any searches.
  • You have not set up any alerts.
  • Technical issues on our part prevented you from using the service.

Not Eligible for a Refund:

Refunds cannot be issued under the following conditions:

  • You have performed one or more searches.
  • You have set up one or more alerts.
  • You have used any premium features.
  • You have deleted your account.
  • You have violated our Terms of Service.
  • Your subscription is older than 14 days.

Refund Process

To request a refund:

  1. Submit a Request: Contact our customer support team via our contact form or email at refunds@facetrace.pro.
  2. Provide Information: Include your account email, purchase date, and reason for the refund request.
  3. Verification: Our team will review your eligibility based on the criteria outlined above.
  4. Decision: You will receive a response within 5 business days regarding the status of your refund request.

Payment Processing

If your refund is approved:

  • The refund will be issued to the original payment method used for purchase.
  • Processing times vary by payment provider:
    • Credit/Debit Cards: 5-10 business days.
    • PayPal: 3-5 business days.
    • Other Payment Methods: Varies depending on the provider.

Pro-Rated Refunds

In certain cases, we may offer pro-rated refunds for unused portions of long-term subscriptions. These are reviewed on a case-by-case basis and are not guaranteed.

Exceptional Circumstances

We understand that unforeseen circumstances may arise. At our sole discretion, we may consider refunds outside of our standard policy in cases such as:

  • Extended service outages.
  • Documented medical emergencies.
  • Other extenuating circumstances (supporting documentation may be required).

Each request will be individually reviewed based on the specific situation.

Cancellation vs. Refund

  • Cancellation: Stops automatic renewal but allows access until the end of the current billing period.
  • Refund: Returns payment and immediately terminates access to services.

Changes to This Policy

We may update this Refund Policy periodically. Any changes will be posted on our website, and the effective date will be updated accordingly.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

Request a Refund